13TH - 14th May 2019 , KUALA LUMPUR

Competition in the healthcare marketplace is a full-blown reality, as consumers have more choice and more comparative information at their fingertips. As patient experience moves centre stage at many of the nation’s health systems, leaders responsible for this function are tackling issues related to a maturing discipline. With constant financial pressure stiffening and empowered patients acting more like choosy consumers, healthcare organizations are scrambling for ways to nudge their patient experience scores higher.

Improving the patient experience is a multifaceted undertaking that requires cooperation at all levels of a healthcare organization, from the C-Suite to the front lines of patient care. It requires that organizations take a holistic view of the entire patient journey and strive to improve the patient satisfaction at every touchpoint between patient and provider in the process

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