BANK BRANCH OF THE FUTURE 2018

BANK BRANCH OF THE FUTURE 2018

19 - 20 September 2018 , KUALA LUMPUR

In a world conquered by digital evolution, branch carries its indistinguishable existence into the physical world and creates a  phenomenon that enables and unleashes a new wave of bank branch dynamics around the world. In fact, branches have been proven more relevant than ever in the digital era. Branches are evolving and being transformed into future standard where branches will become the anchor for customers. No matter how much technology has advanced and implemented, customers still prefers to seek relationship managers and specialists who can provide them advice and support in making their critical financial decisions.

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To find out more about this event, you can download the brochure by filling the form or contact us directly jaya@intel-biznet.com


PRESENTING IN THE LANGUAGE THE TOP MANAGEMENT UNDERSTANDS

Most of the time engineers and other technical persons wonder why they fail  to hold the attention of top management to their presentation on projects or performance reports or requesting additional funds in annual maintenance or CAPEX budget. I learned from experience that the top management/ board members or the people who control the funds understand only one language that is dollar and cents.

When I was the head of training and development in one of the public listed group in Malaysia, during my presentation to the board I spoke about the requirement about more funds allocation for increasing CBT (Competency Based Training)  skill development program and how that increases productivity by around 20%. The chairman joked whether I meant Criminal Breach of Trust by CBT and whole board erupted in to laughter, but I did not get the allocation I sought. Then I realised that I spoke in a language that the corporate management doesn’t understand and learned to convert all the technical data in to money.

The top management having limited knowledge about project or maintenance technicalities and the technical persons have no or limited understanding of corporate management side fails to communicate in a language both understand contribute to the project failures.

Technical person in general tries to get everyone to pay attention to status report, man hours, percentage of improvements, failing to realise that to most in the corporate meetings, these are the least interesting things and they switch themselves off. It is important that the technical persons learn to understand the financial side in order to sell to the top management their ideas. What needs to be understood, then, is that value, when sold to an organization’s upper management from the technical perspective, needs to be defined in terms of dollars. That means every project, plan, or initiative that one want to launch needs to be converted to dollars. Whether it is a raise in productivity, reducing down time, improve efficiency it needs to be captured and converted to dollars.

For example the maintenance engineer may seek additional allocation of $50,000 to develop kit carts which may improve wrench time by 20%. Instead of saying in percentage calculate in monetary value say annualised savings of $5 million in labour cost and profit gain of around $15 million, then the request gets management’s serious attention.

Article By: N.Ravichandran